Refund & Replacement Policy
Replacement & Refund Policy
We care deeply about your satisfaction. While we ensure every order is packed with love and delivered with care, we understand that rare issues may arise during shipping. That’s why we offer a 7-Day Replacement Guarantee in case of any damage during transit.
When Can You Request a Replacement?
We offer free replacement if:
Your item was damaged during delivery
You received a defective product
You received a wrong item
To be eligible, please make sure to record a full unboxing video at the time of delivery as proof.
Replacement & Refund Not Accepted If:
No unboxing video is provided at the time of delivery
Product has been used, altered, or is not in its original condition
More than 7 days have passed since delivery
Product was customized or personalized (unless damaged in transit)
How to Request a Replacement or Refund?
To request a replacement or refund:
WhatsApp us at 95877799969
Or email us at preciousart2018@gmail.com
Mention your Order Number and share the unboxing video showing the issue
We’ll review your request and respond with further instructions Please do not send any items back without our confirmation. Items returned without approval will not be accepted or refunded.
Refund Policy
Refunds are issued in specific cases, after proper verification:
Full Refund Will Be Issued If:
A replacement is not available or out of stock
Your order cannot be fulfilled due to courier or vendor issues
The delivery address is non-serviceable
Partial Refund for Customer Requests:
If you do not want a replacement for a damaged product, we’ll issue a 75% refund after the returned item passes our quality check.
Refunds are processed within 7–10 working days after approval and are credited to the original payment method or bank account.
Delivery Attempts
Our courier partners will attempt delivery up to 3 times. If unsuccessful due to the recipient being unavailable or incorrect address, the order will be marked as delivered and no refund will be issued.
Final Notes
Always keep a video while opening your parcel—it helps us help you faster.
We are committed to quality and care, but your cooperation ensures smooth returns.
For any doubts or help, we’re just a message away.
Contact Us for Replacement or Refund
WhatsApp Support: 95877799969
Email Support: preciousart2018@gmail.com
Trust Precious Art Gifts – Where Every Gift Matters
We are here to ensure your experience is memorable and hassle-free. If your gift doesn't arrive in perfect condition, we'll do our best to make it right.